|
|
|
|---|
TERMS
and CONDITIONS
About us
Trilogy is a jewellery manufacturing business. We specialize in the manufacturing of precious metals – these include Platinum, Gold, Silver, Pewter and Titanium.
The manufacturing process comprises of a largely Hand made production system. It also consists of cast precious metals, which are then finished by the hand made department.
Trilogy is one of the largest Titanium jewellery
manufacturing companies in South Africa.
Use of Site
You may only use this site
to browse the content, make legitimate purchases and shall not use this site for
any other purposes, including without limitation, to make any speculative, false
or fraudulent purchase. This site and the content provided in this site may not
be copied, reproduced, republished, uploaded, posted, transmitted or
distributed. 'Deep-linking', 'embedding' or using analogous technology is
strictly prohibited. Unauthorized use of this site and/or the materials
contained on this site may violate applicable copyright, trademark or other
intellectual property laws or other laws.
The
contents of this site are provided "as is" without warranty of any
kind, either expressed or implied, including but not limited to warranties of
merchantability, fitness for a purpose and non-infringement.
The owner
of this site, the authors of these contents and in general anybody connected to
this site in any way, from now on collectively called "Providers",
assume no responsibility for errors or omissions in these contents.
The
Providers further do not warrant, guarantee or make any representation regarding
the safety, reliability, accuracy, correctness or completeness of these
contents. The Providers shall not be liable for any direct, indirect, general,
special, incidental or consequential damages (including -without limitation-
data loss, lost revenues and lost profit) which may result from the inability to
use or the correct or incorrect use, abuse, or misuse of these contents, even if
the Providers have been informed of the possibilities of such damages. The
Providers cannot assume any obligation or responsibility.
The use of these contents
is forbidden in those places where the law does not allow this disclaimer to
take full effect.
Our Rights
We
reserve the right to:
1.
Modify or withdraw, temporarily or permanently, the Website (or any part of)
with or without notice to you and you confirm that we shall not be liable to you
or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the
Website (or any part of) following such change shall be deemed to be your
acceptance of such change. It is your responsibility to check regularly to
determine whether the Conditions have been changed. If you do not agree to any
change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavors to maintain the Website. The Website is
subject to change from time to time. You will not be eligible for any
compensation because you cannot use any part of the Website or because of a
failure, suspension or withdrawal of all or part of the Website due to
circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies
to all the web pages related to this website.
All the information gathered in the online forms on the website is used to
personally identify users that subscribe to this service. The information will
not be used for anything other that which is stated in the Terms &
Conditions of use for this service. None of the information will be sold or made
available to anyone.
The Site may collect certain information about your visit, such as the name of
the Internet service provider and the Internet Protocol (IP) address through
which you access the Internet; the date and time you access the Site; the pages
that you access while at the Site and the Internet address of the Web site from
which you linked directly to our site. This information is used to help improve
the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address
new issues and reflect changes on our site. We will post those changes here so
that you will always know what information we gather, how we might use that
information, and whether we will disclose that information to anyone. Please
refer back to this policy regularly. If you have any questions or concerns about
our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy.
If you do not agree to this policy, please do not use our site. Your continued
use of the website following the posting of changes to these terms will mean
that you accept those changes.
The Site may use cookie
and tracking technology depending on the features offered. Cookie and tracking
technology are useful for gathering information such as browser type and
operating system, tracking the number of visitors to the Site, and understanding
how visitors use the Site. Cookies can also help customize the Site for
visitors. Personal information cannot be collected via cookies and other
tracking technology; however, if you previously provided personally identifiable
information, cookies may be tied to such information. Aggregate cookie and
tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to
other websites or resources. You acknowledge and agree that we are not
responsible for the availability of such external sites or resources, and do not
endorse and are not responsible or liable, directly or indirectly, for the
privacy practices or the content (including misrepresentative or defamatory
content) of such websites, including (without limitation) any advertising,
products or other materials or services on or available from such websites or
resources, nor for any damage, loss or offence caused or alleged to be caused
by, or in connection with, the use of or reliance on any such content, goods or
services available on such external sites or resources.
Product availability
Lead-time is dependent on
stock availability. Should we have stock available, orders will be dispatched
the same day provided payment is validated/received before 1400 hours.
Should the product not be in
stock please allowed 10 working days plus freight transit time. This will
allow for manufacturing and delivery to our warehouse.
Every effort is made
to effect shipment of your order timeously however unforeseen circumstances may
cause delays. Should we be faced with such an occurrence Trilogy Jewellers CC
will contact you via email and provide a revised shipping schedule.
Delivery Policy
Trilogy Jewellers operates on a 14 (fourteen) business day delivery time.
This applies from date of confirmation and full payment of purchase
price; and is dependant upon proof of purchase being forwarded to Trilogy
Jewellers CC.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Shipping
SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.
Undeliverable
packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.
Order processing
Order processing will not
begin until we receive a confirmed order and full payment.
Refunds/returns
Policy
Should you for any reason
wish to cancel your purchase you will be liable for a 15% handling fee. You must
advise us in writing of your cancellation and any such cancellation must be
signed by the person who made the original purchase. The
goods must be returned to us undamaged in the original packaging within 14
calendar days.
* Note: Trilogy
Jewellers CC recommends that you use Speed Services Couriers (South
African Postal Services) for all returns as it offers shipment tracking
through a 24 hours customer helpline. Should you choose to use a carrier that
does not offer a tracking facility and the goods are lost then no refund or
return will be considered.
International customers
should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and
declare the full value of the shipment failing which loss or damage will be for
your account.
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR).
Trilogy Jewellers
CC endeavours to offer you competitive prices on current products; your total
order price will include the price of the purchase plus any applicable sales tax
and shipping charges (on the day of shipping).
Trilogy Jewellers CC
reserves the right to change pricing at any time without prior notice.
Credit Card
We
accept MasterCard
and Visa credit cards.
If you do not have a credit card please utilise one of the other payment
options, or simply log off and return to the site at a later time to complete
your order. All of your order details will be saved online under in the Your
Account section available for use whenever you’re ready! Sorry for the
inconvenience.
EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online.
Once you have added enough items to your shopping cart, proceed to
“Checkout” and follow the order processing instructions. Select the option
to pay via EFT. You will then have to load Trilogy Jewellers CC as a beneficiary
on your Internet banking and use the unique order number in the reference line
for your payment. This should ensure speedy processing and delivery of your
selected products.
Direct Deposit
You
may pay for your products through a direct deposit. It’s exactly the same as
doing an EFT payment, except you’ll have to go into your bank and physically
make your direct deposit there. Please fax through your deposit slip to us on
(012) 669-0539 to ensure your payment is confirmed and order shipped as quickly
as possible.
Banking Details
:
For more information about how to order, special order requirements and
other payment options, please contact our Support Team on Fax (012) 669-0539 or
email
info@trilogyjewellers.co.za.
Security Policy
Monitoring
We have the right, but not the obligation, to monitor any activity and content
associated with the Website. We may investigate any reported violation of these
Conditions or complaints and take any action that we deem appropriate (which may
include, but is not limited to, issuing warnings, suspending, terminating or
attaching conditions to your access and/or removing any materials from the
Website).
Law
The Conditions will be exclusively governed by and construed in accordance with
the laws of South Africa whose Courts will have exclusive jurisdiction in any
dispute, save that we have the right, at our sole discretion, to commence and
pursue proceedings in alternative jurisdictions.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the
whole of these Terms and Conditions from time to time. Changes to these Terms
and Conditions will become effective upon such changes being posted to this
Website. It is the User’s obligation to periodically check these Terms and
Conditions at the Website for changes or updates. The User’s continued use of
this Website following the posting of changes or updates will be considered
notice of the User’s acceptance to abide by and be bound by these Terms and
Conditions, including such changes or updates.
Consent
I understand
that all the designs and trademarks are registered to Trilogy
Jewellers CC
and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and
designs directly or indirectly in anyway and understand the legal
implications thereof. Should I be found to be in violation of this agreement I
understand that I will be held liable for all legal costs incurred by Trilogy
Jewellers CC for any civil action or any legal action deemed necessary
against me.
Contact Details
Postal address:
P. O. Box 1004
Sunninghill
2157
Phone numbers:
+27-12-669 0998
Fax numbers:
+27-12-669 0539
http://www.polity.org.za/pol/acts/2002